Refund policy
Final Sale:
All orders are final sale once the wrapping has been opened.
Returns:
All products can be returned in their original packaging within 30 days of receipt. To be eligible, items must be in the same condition as received, unworn or unused, with tags intact, and in their original packaging. You’ll also need your receipt or proof of purchase.
How to Return:
To start a return, please contact me at inkandintrigue2025@gmail.com. Once your return is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
Books:
We are not liable for books that customers have already read or do not like. Refunds for such cases will not be provided.
Damages and Issues:
Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can address the issue.
Exceptions / Non-Returnable Items:
Certain items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care goods (beauty products)
- Sale items and gift cards
Exchanges:
The fastest way to get a different item is to return your current item (if eligible) and place a separate order for the new item.
Refunds:
Once your return is received and inspected, we will notify you whether the refund is approved. If approved, refunds will be issued to the original payment method within 10 business days. Please allow extra time for your bank or credit card company to process the refund.